Posts Tagged

Digital government

Technology and the public sector have rarely been happy bedfellows in the UK, where every government technology project seems doomed to arrive late, unperform and come in over budget. The Government Digital Service (GDS) was created to drag the civil service into the 21st century, making services “digital by default”, cheaper, faster, and easier to use. It quickly won accolades for its approach and early cost savings. But then its leadership departed, not once or twice but three times – the latter two within the last few months. The largest government departments have begun to reassert their authority over GDS expert advice, and digital government looks likely to be dragged back towards the deeply dysfunctional old ways of doing things. GDS isn’t perfect, but to erase the progress it …